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ScamRanger

Joined mid-build with no clean handoff. Audited the live app, rebuilt onboarding for real activation paths, and overhauled home + learning on a tighter system.

ROLE  UX / product designCLIENT  RangersAISCOPE  Onboarding + app overhaul
Accessibility barDesign systemB2C + B2B paths
THE PROBLEM
The product wasn’t ready for institutional eyes: weak accessibility, inconsistent UI, and onboarding that fought activation instead of enabling it.
THE OUTCOME
Design approved for first-client testing with a major UK bank: a clearer path from audit to screens the customer could stand behind.
THE AUDIT

Joined mid-build. Mapped what was actually broken.

Sparse handoff, inconsistent UI, and an older audience the product wasn’t serving well. I audited the live app first: activation sequencing, path confusion, media quality, and accessibility. That pass set priorities for onboarding and the broader mobile overhaul.

Annotated activation email and onboarding carousel with critique notes
Activation email + carousel: trust, sequencing, and screen-level critiques.
Annotated activation and permissions setup flow with critique notes
Activation + setup: code entry, permissions, and settings annotated in place.
Intro experience
Too many screens before value. Vague copy, tiny fast videos, images off context.
Paths mixed
No clear initial B2C option. Code, QR, and consumer shared one path.
Accessibility
Body under 18px, weak contrast on gradients, tap targets under 44pt.
Production home before redesign
Suspicious email used in a scan
Production verify-message screen
Production high-risk analysis result

Production UI from the review: hierarchy, contrast, and tap targets.

PATHS & ITERATION

Branch the entry. Wire the steps. Borrow what works.

Production forced everyone through one linear path. The redesign splits B2C purchase, B2B code/QR, and seeded/auto, then shares setup downstream. Lo-fi locked step order before polish, checked against patterns from Calm, Headspace, and similar onboarding, and absorbed CEO direction pivots (including blue to purple).

Color-coded onboarding decision flowchart for B2C and B2B paths
Proposed IA: blue B2C, purple B2B code/QR, pink seeded, gray shared.
B2C purchase
Gallery to account (inline T&C) to paywall to setup.
B2B code / QR
Code or scan to provider confirm to shared setup.
B2B seeded
Auto-confirmed provider to shared setup. No code step.
Lo-fi activation confirmation
Lo-fi setup overview
Lo-fi message filtering setup
Lo-fi first-run home intro

Lo-fi B2B sample: activation, setup overview, filtering, first-run home.

FLOW 01 / Onboarding

Consumer path: value, account, then paywall.

Featured here is the B2C purchase route. Commitment lands after account creation. B2B branches share setup screens downstream: same system, different entry.

Create your account with inline terms
Setup intro checklist
FLOW 02 / Home, scan

Iteration, then a customer veto.

First pass put scan higher in the stack, added a dismissible daily tip, and dialed back the logo. A bank-trust path followed: Get started, From your bank, tip pushed lower. Customer veto: no X on the tip, bring the logo back, keep the page simpler. Final pass restored brand presence and a quieter tip. Scan stays the primary action at the bottom.

Iteration 1 home with dismissible daily tip and scan card

Iteration 1, rejected: tip X, logo reduced

Iteration 2 home with Get started scan card and From your bank Capital One block

Iteration 2, bank trust / Get started

Revised home with logo restored, tip without dismiss, and scan CTA

Revised: logo back, no tip dismiss

FLOW 03 / Learning Lab

Long-term vision vs. what shipped on time.

I proposed a richer Learning surface: editorial hub, favorites, Scam Library, and insight articles. For a quick client turnaround and an easier lift for engineering, we shipped a simpler Learning Lab: three entry cards into Safety insights, scam types, and skill building, then those secondary screens. Same job, smaller build.

Proposed learning hub: Outsmart every Scam with categories and favorites

Proposed: hub, editorial + favorites

Proposed Scam Library with article quiz and story filters

Proposed: Scam Library

Proposed insight article: Why awareness helps

Proposed: insight article

Delivered Learning lab hub with three category cards

Delivered: Learning Lab hub

Delivered Safety insights educational screen

Delivered: Safety insights

Delivered Scam Types alphabetical directory

Delivered: Scam types

DESIGN SYSTEM / Snapshot

A slice of the purple system, not the full library.

Tokens, a few core components, and the rules that mattered for handoff. Locking those base patterns early made it cheap to retheme the whole product: first blue, then this purple at the CEO’s request, without redrawing every screen. Snapshot only; not every state or component.

ScamRanger system snapshot

Color & type

Key tokens only. Background runs a 221° gradient across the three bg values.

brand/primary
#7B5CF8, Primary action
brand/medium
#9B85FF, Press, links
brand/light
#C9BDFF, Text tints
brand/dark
#5533CC, Disabled
bg/start
#2E1B6E, Gradient 0%
bg/end
#08052A, Gradient 100%
text/primary
#FFFFFF, Body, labels
status/error
#FF8080, Errors
Display 45 / 115, Regular
H1 34 / 130, Medium
H2 26 / 130, Medium
Body Large 20 / 160, Regular
Body 18 / 160, Regular
UI Button 18 / 130, Semibold
NEXT CASE STUDY, NO.2
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